FAQ
Please see the questions and anwsers bellow.
Shipping
Please double check your information to make sure everything is right in the confirmation email. If item Quantity, Size, Color or Address is wrong please let us know within 5 hour of placing order by replying this email. Otherwise, we will process your order and we are unable to alter your order information.
(*) You may incur additional fees if the item is priced higher than previous item.
Please double check your information to make sure everything is right in the confirmation email. If address is wrong please let us know within 5 hour of placing order by replying this email. Otherwise, we will process your order and we are unable to alter your order information.
No, Sorry, we curently do not support 1-day shipping.
Payment
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
We accept Visa, MasterCard, American Express, Discovery as well as PayPal. Your order will be charged just after your order has been successfully placed. We also immediately send you a confirmation email.
If you are using a credit card, your payment will be declined when the billing information you provided does not match exactly as your billing statement information. You must provide accurate billing information such an accurate billing address, state/province, and zip/postal code.
Some banks enforce a security feature where new online transactions must be verified by you before it is approved. Please contact your bank directly if they are declining your card making the payment.
If you are using PayPal, you must ensure that you have a payment card that is associated with your PayPal account. Your payment will fail if the card associated with your PayPal account declines the transaction.
Returns
Please refer our refund policy at this link
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 615443 Parrell Rd. Bend OR 97702.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: 615443 Parrell Rd. Bend OR 97702.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.